Refund & Cancellation Policy

At Sriparna Infotech, we strive to provide transparent and high-quality physical hardware services. Since we primarily deal with local labor and hardware components, our refund and cancellation policies are straightforward.

1. Service Cancellations

You may cancel a scheduled on-site visit or hardware diagnostic appointment at any time before the technician arrives at your location without incurring any penalty. If you cancel after the technician has arrived, a standard visitation fee may apply.

2. Refund for Labor/Service Charges

Due to the physical nature of our work, charges for labor, diagnostics (once agreed upon), and installation services are generally non-refundable once the service is successfully completed. If the identical hardware issue reoccurs within our designated service warranty period, we will re-examine the device at no additional labor cost.

3. Hardware and Component Refunds

Any physical components (e.g., RAM, SSDs, CCTV cameras, screens) purchased through Sriparna Infotech are subject to the respective manufacturer’s warranty and return policies. If a component is found to be defective out-of-the-box, we will facilitate an exchange or replacement. Opened or used hardware components generally cannot be returned for a cash refund unless explicitly stated.

4. Contacting Us for Claims

If you believe you are entitled to a refund or wish to raise a warranty claim regarding our hardware service, please contact us within 7 days of service completion at +91 70038 72122 or via email at support@sriparnainfotech.com.