Terms & Conditions

1. Acceptance of Terms

By engaging Sriparna Infotech (a unit of Shreya Trading) for computer, laptop, mobile, printer, or CCTV services, you agree to the terms and conditions outlined below.

2. Data Backup and Liability

While we handle your devices with the utmost care, data loss can occur during hardware or software repairs. It is entirely the customer's responsibility to back up all data, software, and files prior to handing over the device. Sriparna Infotech is not liable for any lost data, software, or corrupted files.

3. "No Fix, No Fee" Policy

Our "No Fix, No Fee" policy applies to diagnosis and labor. If we cannot identify the issue or fix your device, you will not be charged for the labor. However, this policy does not apply if:

• The device has liquid damage or prior botched repair attempts.
• You decide not to proceed with the repair after a successful diagnosis has been made and a quote provided.

4. Warranty on Repairs

We provide a limited warranty on hardware repairs and replaced parts as specified on your invoice. This warranty does not cover subsequent accidental damage, liquid damage, new software issues, or faults unrelated to the original repair.

5. Abandoned Devices

Devices left at our service center must be collected within 30 days of repair completion or diagnosis. If a device is not collected within 60 days, and the customer cannot be reached, Sriparna Infotech reserves the right to recycle or dispose of the device to recover repair and storage costs.

6. Service Area and Doorstep Support

Doorstep support in Barasat and surrounding areas is subject to technician availability. Certain complex hardware repairs cannot be performed on-site and will require the device to be brought to our workshop.