Terms & Conditions

Welcome to Sriparna Infotech. By accessing our website or booking our services, you agree to comply with and be bound by the following terms and conditions.

1. Nature of Service

Sriparna Infotech is an independent, local physical service center. We provide on-site hardware maintenance, CCTV installation, and physical device diagnostics. We do not offer remote technical support over the phone or internet.

2. Independent Entity Disclaimer

We are not affiliated with, endorsed by, or authorized by any Original Equipment Manufacturer (OEM) such as Microsoft, Apple, Dell, HP, Lenovo, etc. All brand names and trademarks are the property of their respective owners.

3. Free Initial Diagnosis

We offer a "Free Initial Diagnosis" policy. If our technicians cannot identify the physical fault or offer a viable service path, no diagnostic fee will be charged. However, if you choose not to proceed with the service after a successful diagnosis, a standard visitation fee may apply for home visits.

4. Data Backup Responsibility

While we take utmost care during hardware maintenance, customers are solely responsible for backing up their data before handing over their devices (computers, laptops, or mobile phones). Sriparna Infotech is not liable for any data loss that occurs due to hardware failure.

5. Warranty on Parts

Any replacement parts provided during service are subject to the original manufacturer's warranty. Our physical labor and service guarantee is explicitly stated on your invoice.